Client Onboarding Checklist Template

A comprehensive checklist template for broker client onboarding, covering initial contact, information gathering, compliance requirements, and account setup.

Last reviewed: 12 January 2026

This checklist template provides a structured framework for bringing new clients on board. It covers the key stages from initial contact through to account setup and can be adapted to your specific practice requirements.

How to Use This Template

  1. Review and customise each section for your regulatory environment
  2. Add your firm-specific requirements and branding
  3. Create digital or paper versions as needed
  4. Train team members on consistent use
  5. Review and update periodically

Client Onboarding Checklist

Phase 1: Initial Contact

Initial Contact Information

  • Contact details captured

    Name, phone, email, preferred contact method

  • Source of enquiry recorded

    Referral, search, existing client, etc.

  • Brief needs identified

    Insurance type(s) required, timing, any special circumstances

  • Qualification completed

    Confirmed within authorisations and target market

  • Next steps agreed

    Meeting scheduled, information requested

Phase 2: Fact-Finding

Client Information

  • Full legal name / business name
  • Address details (trading and registered if different)
  • Business type / legal structure
  • Business activities / trade description
  • Number of employees
  • Annual turnover / revenue

Current Insurance Arrangements

  • Current policies documented

    Insurer, policy number, cover type, expiry date

  • Current broker details (if any)
  • Premium history obtained
  • Claims history captured (3-5 years)
  • Any declined/cancelled/voided cover noted

Risk Profile

  • Assets to be insured identified
  • Liability exposures assessed
  • Contractual requirements identified
  • Special circumstances noted

Phase 3: Compliance and Documentation

Required Disclosures

  • Terms of Business Agreement provided

    Date provided: ___________

  • TOBA signed/accepted by client

    Date accepted: ___________

  • Privacy notice provided
  • Regulatory status disclosed
  • Complaints procedure provided

Client Identification (AML)

  • Identity verified

    Method: ___________

  • Address verified

    Method: ___________

  • Beneficial owners identified (if applicable)
  • Sanctions/PEP checks completed

    Date: ___________

Phase 4: Account Setup

System and File Setup

  • Client record created in system
  • All documentation filed
  • Demands and needs statement prepared
  • Diary dates set (review/renewal)
  • Account handler assigned

Completion Sign-Off

Client Name:
Date Completed:
Completed By:
Reviewed By:

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